Reporting & Documentation
Recommended records for documenting an electronic legal notice program.
Deployment records
Maintain the approved message, recipient count, deployment date and time, sending domain or number, and relevant campaign or transmission identifiers.
Delivery records
Depending on the channel, reporting may include accepted, delivered, deferred, bounced, rejected, filtered, expired, or otherwise undelivered records. Provider terminology should be explained accurately and should not overstate recipient viewing or comprehension.
Response records
Where available and authorized, maintain claim-site link activity, replies, opt-out activity, support requests, and corrected contact information.
Legal documentation
Reports, declarations, or affidavits should distinguish between records supplied by the client, processing performed by Class Action Notifications, transmission results received from providers, and conclusions that cannot be established from delivery data alone.